Refund policy

At Bizgift, we take pride in the quality of our corporate and promotional gifts. Every item is carefully inspected before shipping. However, if you encounter any issues, please read our return and refund guidelines below:

1. Eligibility for Returns

We accept returns only if:

• The product is damaged, defective, or incorrect upon delivery.

• The request is raised within 2 days of receiving the order.

• The item is unused, in original packaging, and accompanied by proof of purchase.

Note: Personalized/customized products (with names, logos, engravings, etc.) are not eligible for return or refund unless defective or damaged.

2. Return Process

• Email us at [info@bizgift.in] or call [8383963205] with your order details and issue.

• Attach clear photos or videos of the damaged/incorrect product.

• Once approved, we will arrange pickup or share instructions for return shipping.

3. Refunds

• Refunds will be issued only after the returned product is received and inspected.

• Refunds are processed within 5–7 business days via the original payment method.

• Shipping charges are non-refundable unless the return is due to our error.

4. Replacements

If you prefer, we can send a replacement item instead of a refund, subject to stock availability.

5. Non-Returnable Items

• Personalized or customized items (unless damaged or defective)

• Perishable goods (e.g., chocolates, food hampers)

• Clearance or sale items